Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Enterprise Database Integration with CRS Server
Document ID: 64653
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background Information
Supported Enterprise Databases
Integration
Install the Database Client
Integrate the Database Client
Limitations
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background Information
Supported Enterprise Databases
Integration
Install the Database Client
Integrate the Database Client
Limitations
Related Information
Introduction
This document describes how you can integrate an enterprise database (for example, Microsoft SQL, Oracle,
or IBM DB2) with Cisco Customer Response Solutions (CRS) Server in a Cisco IP Contact Center (IPCC)
environment.
or IBM DB2) with Cisco Customer Response Solutions (CRS) Server in a Cisco IP Contact Center (IPCC)
environment.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco CRS
•
Cisco CRS Editor
•
Database Overview
•
Open Data Base Connection (ODBC)
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager version 3.x and later
•
Cisco CRS version 3.x to 3.5(3)
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.