Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

SQLUtility Setup Runs Indefinitely When You Try
to Log in to the Cisco CRS Server

Document ID: 91971

Contents

Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information

Introduction

After the Cisco Customer Response Solutions (CRS) server is installed on a high−availability cluster, the
SQLUtility installation process runs indefinitely. Whenever you try to log in to either CRS server in the
cluster, the installation process for SQLUtility begins. Once you complete the process, installation begins
again until you cancel the process.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco Unified Contact Center Express

•

SQL 2000

•

Active Directory (AD)

•

DC Directory Administration

•

Components Used

The information in this document is based on these software and hardware versions:

Cisco Unified Contact Center Express 4.0(x)

Note: This issue is applicable to only Cisco Unified Contact Center Express 4.0(x); it is not
applicable to Cisco Unified Contact Center Express 4.5 and higher.

•

SQL 2000

•

Note: This issue is not applicable to IP IVR or IP QM.

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.