Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

UCCX 8.x:Unable to Run the Historical Reporting
client Report after UCCX Upgrade

Document ID: 112914

Contents

Introduction
Prerequisites
Requirements
Components Used
Conventions
Error: An Exceptional Error occurred, Application exiting. Check the log file for error 5022
Solution

Error:The number of filter parameter values exceeded maximum entries(32765)that VB listbox can hold
Solution
Error: This report is truncated as it exceeds the maximum number of records
Solution
Unexpected error: quitting
Solution
Unable to Log in to HRC client
Solution
HRC Filter Case Insensitive When Renaming CSQ, Skill, Team, or Resource
Solution
Error: "The timezone string is not valid" When Running Historical Reports
Solution
Related Information

Introduction

This document provides information on how to troubleshoot some of the issues that occur when agents run the
Historical Reporting client report.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

Cisco Unified Communications Manager 7.x

•

Cisco Unified Contact Center Express 8.x

•

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure