Cisco Cisco Unified Contact Center Express 9.0(1) Data Sheet
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Data Sheet
Cisco Unified Contact Center Express Standard 4.5
Cisco
®
Unified Contact Center Express—an integral component of the Cisco IP Communications system—offers an
integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco IP Telephony
architecture.
The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more
effectively—helping them to streamline business processes, reach the right resource the first time, and impact the top and bottom line. The Cisco
Unified Communications portfolio is a key part of the Cisco Business Communications Solution—an integrated solution for organizations of all
sizes which also includes network infrastructure, security, and network management products, wireless connectivity, and a lifecycle services
approach, along with flexible deployment and outsourced management options, end-user and partner financing packages, and third-party
communications applications.
Cisco Unified Contact Center Express helps customers to move into the next phase of customer contact—beyond today’s contact center to a
Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer-service infrastructure that comprises a
continuously evolving suite of innovative, multichannel services and customer-relationship-management (CRM) applications. These services and
applications provide standard responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A
Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and
collaborative approach to customer satisfaction—leading to a better customer experience.
CISCO UNIFIED CONTACT CENTER EXPRESS OVERVIEW
Cisco Unified Contact Center Express meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-
deploy, easy-to-use, highly available and sophisticated customer interaction management for one to 300 agents. It is designed to enhance the
efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with
integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as
well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and
distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services
in a single-server, contact-center-in-a-box deployment.
Cisco Unified Contact Center Express is provided in three versions, Standard, Enhanced and Premium, to better match product functions with your
customer contact interaction management requirements. All Cisco Unified Contact Center Express products are tightly integrated with Cisco Unified
CallManager.