Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Extract XML Data with the Extract XML Document
Data Step
Data Step
Document ID: 63530
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background
Solution
Related Information
Introduction
This document describes how to define a variable name in the XML path to extract XML data with the
Extract XML Document Data step in an IP Contact Center (IPCC) Express environment.
Extract XML Document Data step in an IP Contact Center (IPCC) Express environment.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
Cisco Customer Response Solutions (CRS)
•
Cisco CRS Editor
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CRS version 3.x and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to the Cisco Technical Tips Conventions for more information on document conventions.
Background
Use the Extract XML Document Data step after the Create XML Document step to find data from a
document formatted with XML. Figure 1 represents the step sequence.
document formatted with XML. Figure 1 represents the step sequence.
Note: This only serves as an example.