Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Troubleshoot the Subflow − CRS Script
Document ID: 60026
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Problem 1
Solution
Problem 2
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background
Problem 1
Solution
Problem 2
Solution
Related Information
Introduction
This document describes how to run the Cisco Customer Response Solutions (CRS) Editor to troubleshoot the
subflow in a Cisco IP Contact Center (IPCC) express environment.
subflow in a Cisco IP Contact Center (IPCC) express environment.
Prerequisites
Requirements
Cisco recommends you have knowledge of these topics:
Cisco CallManager
•
Cisco CRS
•
Cisco CRS Script Editor
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager
•
Cisco CRS
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.