Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 CRS 3.x and 4.x: Common Errors Received During Backup, Restore, and Upgrade
      TCP Socket closed unexpectedly
      Applet Communication Error
      LDAPProviderUnavailable Exception
      Error: GET_FROM_ARCHIVE_REQUEST failed with error:−2147417842
 Specific Issues Found During Backup/Restore/Upgrade
      Issue 1
      Issue 2
      Issue 3
      Issue 4
      Issue 5
      Issue 6
      Issue 7
 Logs Required for Backup/Restore/Upgrade from the BARS Server
 Procedure for Analyzing Logs
 Common Issues Faced During CRS 6.0 Backup and Restore Testing
      Applet Timeout issue
      Upgrade of CRS 3.5 to 6.0 in Standalone Setup

CRS 4.0(x) to 6.0 Upgrade
      Installation/Upgrade Process Left Unattended
      Usage of Pre−Upgrade Tool
      BARS Page Going Blank
      Collection of BARS logs
Backups fail with this error: * 86 − Unknown error occured while connecting to the host
UCCX 7.x: BARS Backup Failure
      Problem
      Solution
 UCCX 8.x: BARS Backup Fails at 87 %
      Problem
      Solution
 UCCX 7.x Restore From Backup Hangs at 15%
      Problem
      Solution
 Restore Fails at 69%
      Problem
      Solution
 Related Information