Cisco Cisco Unified Contact Center Express 9.0(1) Information Guide
Change the Local Administrator Password on IP
IVR Server
IVR Server
Document ID: 44822
Contents
Introduction
Does a change in the Local Administrator Password on the Cisco IP IVR server cause any concern or problem
with CRS?
Related Information
with CRS?
Related Information
Introduction
Cisco IP Intelligent Voice Response (IVR) provides functionality for Cisco IP Telephony Solution. Based on
your needs, you can install Cisco IP IVR on the same server as Cisco Customer Response Solution (CRS) or
Cisco CallManager. Alternatively, you can set up Cisco IP IVR as a higher−capacity, dedicated server. This
document discusses the impact of a change in the local administrator password on a Cisco IP IVR server.
your needs, you can install Cisco IP IVR on the same server as Cisco Customer Response Solution (CRS) or
Cisco CallManager. Alternatively, you can set up Cisco IP IVR as a higher−capacity, dedicated server. This
document discusses the impact of a change in the local administrator password on a Cisco IP IVR server.
Q. Does a change in the Local Administrator Password on the Cisco IP
IVR server cause any concern or problem with CRS?
IVR server cause any concern or problem with CRS?
A. If you change the local administrator password on Cisco IP IVR server, you must reflect
the change in the Log On property of the Cisco CRA Engine service. Complete these steps:
the change in the Log On property of the Cisco CRA Engine service. Complete these steps:
Choose Start > Programs > Administrative Tools > Services. The Services
window is displayed:
window is displayed:
1.