Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Error: Failed to Connect to LDAP
Cisco Agent Desktop login fails with this error message:
Error: "failed to connect to ldap://IP, check the server ip address or the network connection"
The logs show a timeout error and this error also appears:
APPNAME −− CTI RP does not match
Cisco UCCX
.
Solution
This issue can occur if the default gateway in the LDAP server is entered wrong. In order to resolve the issue,
use the correct default gateway in the LDAP Server configuration.
use the correct default gateway in the LDAP Server configuration.
Unable to Login to CAD
The user cannot login to CAD. This error message is received:
Login failed due to a configuration error with your phone
and JTAPI or Unified CM. Contact your administrator.
Solution
In order to resolve this issue, logs need to be collected.
Caught Exception = com.cisco.jtapi.DeviceOpenFailedException: SEP6C504DDBD71B:
Device Restricted
271: Apr 04 09:52:57.255 EST
%JTAPI−JTAPI−7−UNK:(P2−RmCm)[MIVR_SS_RM_RmMsgProcessor−349−0−RmMsgProcessor]
[SEP6C504DDBD71B] getIPAddressingMode= 0
272: Apr 04 09:52:57.255 EST %JTAPI−JTAPI−7−UNK:[SEP6C504DDBD71B]InvalidStateExceptionImpl
caught: Terminal is restricted
273: Apr 04 09:52:57.255 EST %JTAPI−JTAPI−7−UNK:[80414]InvalidStateExceptionImpl caught:
SEP6C504DDBD71B is Restricted
This can occur if the IP phone does not have the Allow CTI control device checked. In order to resolve this
issue, associate the Jtapi_rmcm user to the phone mac and complete these steps:
issue, associate the Jtapi_rmcm user to the phone mac and complete these steps:
Navigate to Device > Phone menu on the Cisco Unified CM Administration page.
1.
Check the Allow Control of Device from CTI check box.
2.
Related Information
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Agent Unable to Log Into Cisco Agent Desktop
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Cisco Agent Desktop − Corrupt License File
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Cisco IPCC Express Fails to Log in to Agent Desktop
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Unable to Logon to Cisco Agent Desktop Using a Novell Client
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© 2014 − 2015 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of