Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
'Dataset status is Failed (Database error)' Error
Message Troubleshooting in CUIC
Message Troubleshooting in CUIC
Document ID: 118309
Contributed by Abhiram Kramadhati, Cisco TAC Engineer.
Aug 21, 2014
Aug 21, 2014
Contents
Introduction
Problem
Solution
Troubleshoot Connectivity Issues
Use Valid Filter Settings
Problem
Solution
Troubleshoot Connectivity Issues
Use Valid Filter Settings
Introduction
This document describes how to troubleshoot an error message that appears in the Cisco Unified Intelligence
Center (CUIC) with Unified Contact Center Express (UCCX) when you run the Contact Service Queue (CSQ)
Activity report.
Center (CUIC) with Unified Contact Center Express (UCCX) when you run the Contact Service Queue (CSQ)
Activity report.
Problem
You receive this error message when you run the CSQ Activity report:
Dataset status is Failed (Database error)
This error is generated for two reasons:
There is a connectivity issue with the CUIC UCCX datasource.
•
Invalid filter settings were selected when the report was generated.
•
Solution
This section describes how to resolve this error for both of the causes that are mentioned in the previous
section.
section.