Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

Contributed by Ryan LaFountain and Srikanth S, Cisco TAC Engineers.
Nov 25, 2013

Introduction
Virtual Installation Only and Virtual Template Changes
     Linux−to−Linux Only Upgrade
     Installation & Upgrade Scenarios
     Virtual Template (OVF) Changes
Partition Alignment
CUIC as the Standard and the Only Reporting Client
UCCX Engine Keystore
Cisco Agent Desktop (CAD) or Cisco Finesse
Retirement of Other UCCX Features
     Parent/Child Deployment
     CTS 500 Support

Cisco Unified Contact Center Express (UCCX) Version 10.0 is due to be released soon. UCCX Version 10.0
will contain many new features, bug fixes, and serviceability improvements. Information on all of these new
features will be documented in the Solution Reference Network Design (SRND) and Release Notes (RN)
documents published with the release.

This document provides a sneak preview of some of the changes in UCCX Version 10.0 in order to raise
awareness of important points on how a UCCX 10.0 system is designed, installed, and upgraded.

For more information, refer to the UCCX Version 10.0 Prerelease Field Communication discussion on the
Cisco Support Community.

In UCCX Versions 9.0(2), 8.5(1), and 8.0(2), UCCX could be installed on a physical Media Convergence
Server (MCS) or MCS−equivalent servers. In UCCX Version 10.0, only virtualized deployments are
supported.

UCCX Version 10.0 will not install on physical server hardware without virtualization (bare metal), and a
previous version of UCCX cannot be upgraded to Version 10.0 if it will continue to run on physical servers.
Refer to these documents for the latest information on UCCX virtualization:

Virtualization for Cisco Unified Contact Center Express

• 

Virtualization for Unified CCX

•