Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Unified Contact Center Express Backup Issue
Document ID: 111757
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Known issues
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Known issues
Problem
Solution
Related Information
Introduction
With Cisco Unified Contact Center Express 7.0(1), the BARS backup fails, and this error message is received:
com.cisco.archive.impl.ArchiveFailureException: Unable to contact Call Manager.
Please make sure that the Call Manager is running and connected to the network.
This document describes how to troubleshoot this issue.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on the Cisco Unified Contact Center Express 7.0(1).
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
With Cisco Unified Contact Center Express 7.0(1), the BARS backup fails, and this error message is received:
Backup Message=FailureResponse id=95,
archiveId=CRS_1257440808146_, errorCode=NETWORK_CONNECTION_ERROR, statusMessage=Unable to
contact Call Manager. Please make sure that the Call Manager is running and connected to