Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
UCCX HRC Scheduler Does Not Generate Report
Document ID: 116677
Contributed by Abhiram Kramadhati, Cisco TAC Engineer.
Nov 01, 2013
Nov 01, 2013
Contents
Introduction
Prerequisites
Problem
Solution
Prerequisites
Problem
Solution
Introduction
This document describes the process to resolve the issue when the Historical Reporting Client (HRC) reports
are not generated in the target location. The Unified Contact Center Express (UCCX) HRC is configured to
generate reports based on the schedule configured in the HRC scheduler. In some situations, the report is
never generated in the target location.
are not generated in the target location. The Unified Contact Center Express (UCCX) HRC is configured to
generate reports based on the schedule configured in the HRC scheduler. In some situations, the report is
never generated in the target location.
Prerequisites
Requirements
There are no specific requirements for this document.
Problem
The HRC scheduled reports are not generated. However, reports can be generated manually without issue.
This occurs with all the scheduled reports.
This occurs with all the scheduled reports.
Solution
Collect the CiscoSchPrintExport.log and you might see these errors:
[VERSION=8.5(1.217)]
[SeqID] [Type] [TimeStamp] [Description]
0 ERROR Oct 02 2013|12:57:36 Writer FileMapping = 000000C8, GlobalAddress = 002A0000
[VERSION=8.5(1.217)]
[SeqID] [Type] [TimeStamp] [Description]
0 INFO_VERBOSE Oct 04 2013|14:11:23 CCrystalReportExport 0 object creation threadID = 1708
1 ERROR Oct 04 2013|14:11:23 1708:Initial setup of event handlers failed
2 INFO_VERBOSE Oct 04 2013|14:11:23 StopReportExport − called
[VERSION=8.5(1.217)]