Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

Troubleshoot the "java.lang.NullPointerException"
Error when the Script Variable is Edited in UCCX
Editor

Document ID: 111158

Contents

Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information

Introduction

With Cisco Unified Contact Center Express 7.0(1), when trying to create or update a variable, or when
attempting to peform a reactive debug in the Cisco Unified Contact Center Express Editor, the

java.lang.NullPointerException

error message appears. This document provides information on

how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified Contact Center Express 7.0(1).

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

With Cisco Unified Contact Center Express 7.0(1), the

java.lang.NullPointerException

error

message appears when attempting to perform any of these using the CRS Editor on a remote client machine:

Create a new variable by clicking on the drop−down button for the type of variable

•

Update/edit/customize a variable's properties

•