Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
How to Resolve a Real Time Report Error
Document ID: 64057
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Cause
Solution
Solution for Cause 1: Improper Proxy Server Setting
Solution for Cause 2: RTR or Database Subsystem Not Running
Solution for Cause 3: Incorrect NIC Binding Order
Unable to Pull IPCC 7.x Webview Reports
Solution
Agent Re−skill Page Does Not Come Up
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Cause
Solution
Solution for Cause 1: Improper Proxy Server Setting
Solution for Cause 2: RTR or Database Subsystem Not Running
Solution for Cause 3: Incorrect NIC Binding Order
Unable to Pull IPCC 7.x Webview Reports
Solution
Agent Re−skill Page Does Not Come Up
Solution
Related Information
Introduction
This document describes why an error occurs when you attempt to run a real time report, and provides
possible solutions in a Cisco IP Contact Center (IPCC) Express environment.
possible solutions in a Cisco IP Contact Center (IPCC) Express environment.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco Customer Response Solutions (CRS)
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager Version 3.x and later
•
Cisco CRS Version 3.x and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.