Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Desktop Administrator Error: Could Not Get
Devices from Sync Service
Devices from Sync Service
Document ID: 97851
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Introduction
In Cisco Desktop Administrator, when VoIP Monitor is clicked under Enterprise Data Configuration, the
Could not get devices from Sync Service
error message appears.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco Desktop Administrator
•
Cisco Agent Desktop
•
Cisco Customer Response Solutions (CRS)
•
Components Used
The information in this document is based on Cisco Customer Response Solutions 4.0(x).
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
In Cisco Desktop Administrator, when VoIP Monitor is clicked under Enterprise Data Configuration, the
Could not get devices from Sync Service
error message appears. The VoIP Monitor features
are grayed out, and the monitoring and recording functions do not work.