Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
CRS Historical Reports − Schedule and Session
Establishment
Establishment
Document ID: 63424
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Schedule Historical Reports
Session Connection for Scheduled Historical Reports Fail to Run
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background
Schedule Historical Reports
Session Connection for Scheduled Historical Reports Fail to Run
Related Information
Introduction
This document describes some schedule and session establishment issues for the Historical Report client with
respect to the Cisco Customer Response Solutions (CRS) server that generates historical reports.
respect to the Cisco Customer Response Solutions (CRS) server that generates historical reports.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
Cisco CallManager
•
Cisco CRS
•
Cisco CRS Historical Reporting client
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager version 3.x and later
•
Cisco CRS version 3.x and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Background