Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 Background
 Flow Control
 Related Information

This document describes a script used for detection of a disconnected call in the Cisco IP Contact Center
(IPCC) Express script with the On Exception Goto step in a IPCC Express environment.

Note: The On Exception Goto step should never be used when CRS is installed as an IP−IVR or
QueueManager, as it will cause call routing issues in an IPCC Enterprise environment. Only use the On
Exception Goto step for IPCC Express scripts or scripts that do not involve ICM Translation−Routing / ICM
Post−Routing applications.

Readers of this document should have knowledge of these topics:

Cisco CallManager

• 

Cisco Customer Response Solutions (CRS)

• 

Cisco CRS Editor

• 

The information in this document is based on these software and hardware versions:

Cisco CallManager version 3.x and later

• 

Cisco CRS version 3.x and later

• 

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

For more information on document conventions, refer to the Cisco Technical Tips Conventions.