Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Cisco Agent Desktop ID Appears in Cisco Desktop
Administrator But Does Not Exist in the Resource
Manager Subsystem
Administrator But Does Not Exist in the Resource
Manager Subsystem
Document ID: 46810
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Introduction
This document describes one reason why the Cisco Agent Desktop ID appears in the Cisco Desktop
Administrator, but does not exist in the Resource Manager subsystem on the Cisco Customer Response
Solutions (CRS) server, and provides a workaround in a Cisco IP Contact Center (IPCC) Express Edition
environment.
Administrator, but does not exist in the Resource Manager subsystem on the Cisco Customer Response
Solutions (CRS) server, and provides a workaround in a Cisco IP Contact Center (IPCC) Express Edition
environment.
Prerequisites
Requirements
Readers of this document should be knowledgeable of the following:
Cisco Cisco CallManager
•
Cisco IPCC Express Edition
•
Components Used
The information in this document is based on the software and hardware versions:
Cisco CallManager 3.x and later
•
Cisco CRS version 3.x and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.