Cisco Cisco Unified Contact Center Express 9.0(1) Information Guide
Product End-of-Life Notice
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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End-of-Sale and End-of-Life Announcement for the
Cisco Unified Contact Center Express Standard
licenses and Cisco Unified Workforce Optimization
Quality Management Licenses for Cisco Unified
Contact Center Express 10, 10.5, 10.6 and 11.0
Cisco Unified Contact Center Express Standard
licenses and Cisco Unified Workforce Optimization
Quality Management Licenses for Cisco Unified
Contact Center Express 10, 10.5, 10.6 and 11.0
EOL10996
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact
Center Express Standard licenses and Cisco Unified Workforce Optimization Quality
Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6 and
11.0. The last day to order the affected product(s) is December 16, 2016. Customers
with active service contracts will continue to receive support from the Cisco Technical
Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes
the end-of-life milestones, definitions, and dates for the affected product(s). Table 2
lists the product part numbers affected by this announcement. For customers with
active and paid service and support contracts, support will be available under the
terms and conditions of customers' service contract.
Center Express Standard licenses and Cisco Unified Workforce Optimization Quality
Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6 and
11.0. The last day to order the affected product(s) is December 16, 2016. Customers
with active service contracts will continue to receive support from the Cisco Technical
Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes
the end-of-life milestones, definitions, and dates for the affected product(s). Table 2
lists the product part numbers affected by this announcement. For customers with
active and paid service and support contracts, support will be available under the
terms and conditions of customers' service contract.
Table 1.
End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express Standard licenses and Cisco Unified
Workforce Optimization Quality Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6 and
11.0
Workforce Optimization Quality Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6 and
11.0
Milestone
Definition
Date
End-of-Life Announcement
Date
Date
The date the document that announces the end-of-sale and end-of-life of a
product is distributed to the general public.
product is distributed to the general public.
June 17, 2016
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms.
The product is no longer for sale after this date.
The product is no longer for sale after this date.
December 16, 2016
Last Ship Date:
App. SW
App. SW
The last-possible ship date that can be requested of Cisco and/or its contract
manufacturers. Actual ship date is dependent on lead time.
manufacturers. Actual ship date is dependent on lead time.
March 16, 2017
End of SW Maintenance
Releases Date:
App. SW
Releases Date:
App. SW
The last date that Cisco Engineering may release any final software maintenance
releases or bug fixes. After this date, Cisco Engineering will no longer develop,
repair, maintain, or test the product software.
releases or bug fixes. After this date, Cisco Engineering will no longer develop,
repair, maintain, or test the product software.
December 16, 2017
End of New Service
Attachment Date:
App. SW
Attachment Date:
App. SW
For equipment and software that is not covered by a service-and-support contract,
this is the last date to order a new service-and-support contract or add the
equipment and/or software to an existing service-and-support contract.
this is the last date to order a new service-and-support contract or add the
equipment and/or software to an existing service-and-support contract.
December 16, 2017
End of Service Contract
Renewal Date:
App. SW
Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
March 14, 2019
Last Date of Support:
App. SW
App. SW
The last date to receive applicable service and support for the product as entitled
by active service contracts or by warranty terms and conditions. After this date, all
support services for the product are unavailable, and the product becomes
obsolete.
by active service contracts or by warranty terms and conditions. After this date, all
support services for the product are unavailable, and the product becomes
obsolete.
December 31, 2019
HW = Hardware
OS SW = Operating System Software
App. SW = Application Software