Cisco Cisco Unified Contact Center Express 10.5(1) Installation Guide
Cisco CAD Installation Guide
130
October 20, 2014
URL Authentication Parameter
If you are upgrading from Cisco Unified Contact Center Express 3.x, and you changed the default
URL Authentication parameter in Unified CM Administration, you should now change it back to the
original setting.
URL Authentication parameter in Unified CM Administration, you should now change it back to the
original setting.
This parameter is located on the System > Enterprise Parameters page, in the Phone URL
Parameters section. It should be:
Parameters section. It should be:
http://<Unified CM IP address>:8080/ccmcip/authenticate.jsp
NOTE: You must use the IP address, not the host name, for Unified CM.
Configuring an IP Communicator Phone
From the Unified CM Administration web-based application, follow these steps to configure a IP
Communicator soft phone.
Communicator soft phone.
1. Choose Device > Phone. The Find and List Phones page appears.
2. Click Add New. The Add a New Phone page appears.
3. From the Phone Type drop-down list, select Cisco IP Communicator, and then click Next.
The Phone Configuration page appears.
4. From the Select the device protocol drop-down list, select the device protocol, and then
click Next.
5. Complete the fields in the Phone Configuration page, and then click Save.
The IP Communicator phone is inserted into the Unified CM database.
NOTE: In the Device Name field, enter the MAC address of the computer on which
the IP Communicator phone is installed, prefaced by SEP (for example,
SEP01123FF8AA84).
the IP Communicator phone is installed, prefaced by SEP (for example,
SEP01123FF8AA84).