Cisco Cisco Unified Contact Center Express 10.5(1) Installation Guide
System Requirements
October 20, 2014
21
Operating Environment Language Requirements
Agent Desktop and Supervisor Desktop can be installed on machines running localized operating
systems. For a list of supported languages, see
systems. For a list of supported languages, see
In a non-English language environment, it is necessary to install Desktop Administrator on a
machine with a localized operating system so that Call/Chat messages, tooltips, enterprise data
names, and other communications within the contact center are in the local language.
machine with a localized operating system so that Call/Chat messages, tooltips, enterprise data
names, and other communications within the contact center are in the local language.
NOTE: When you change the language for a contact center, the data in LDAP is
completely wiped out. As a result, CAD client desktops must be configured again
in Desktop Administrator. In other instances when you run the Cisco Unified CCX
Desktop Client Configuration tool, the data in LDAP is preserved. See
completely wiped out. As a result, CAD client desktops must be configured again
in Desktop Administrator. In other instances when you run the Cisco Unified CCX
Desktop Client Configuration tool, the data in LDAP is preserved. See
for more information.
A CAD deployment cannot support more than one localized language. All agents and supervisors
must use the same language—there cannot be some agents and supervisors using one language
and other agents and supervisors using another language.
must use the same language—there cannot be some agents and supervisors using one language
and other agents and supervisors using another language.
Windows 8.1
64 bit
All desktops:
1 GHz processor with support for PAE, NX, and
SSE2
SSE2
2 GB RAM
100 Mbit NIC supporting Ethernet 2
Microsoft DirectX 9 graphics card with WDDM
driver
driver
Agent, Supervisor, and Admin Desktops:
1 GB free space
Microsoft Exchange 2007
Microsoft Exchange 2010
Microsoft Exchange 2013
1
Agent E-Mail:
Exchange 2007: 4 GB RAM
Exchange 2010: 8 GB RAM
Exchange 2013: 12 GB RAM
100 Mbit NIC supporting Ethernet 2
Microsoft Terminal Server
For minimum hardware requirements, see
Integrating CAD with Thin Client and Virtual
Desktop Environments
Integrating CAD with Thin Client and Virtual
Desktop Environments
Citrix XenApp
1. For more information on Exchange OS, CPU, hard disk, and NIC minimum requirements, consult your Exchange
documentation or refer to the Exchange Server TechCenter website
(
).
Table 3.
Desktop application minimum operating systems and hardware — Continued
Operating System
Hardware