Cisco Cisco Unified Contact Center Express 10.6(1) Information Guide

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Page 105 

Security/AntiVirus  

Historical/Config  

Cisco Security Agent (CSA) 

4.0.2.629-1.1(6) 

4.0.2.629-1.1(7) 

4.0.2.629-1.1(8) 

4.0.2.629-1.1(9) 

4.0.2.629-1.1(10) 

4.5.0.573-2.0(1) 

4.5.1.639-2.0(3) 

4.5.1.645-2.0(4) 

4.5.1.655-2.0(5)

  

5.0.0.187-3.0(1) 

5.0.0.205-3.0(3) 

5.0.0.210-3.0(3) 

5.0.0.216-3.0(4) 

5.0.0.217-3.0(5) 

5.0.0.217-3.0(6) 

5.0.0.225-3.0(7)  

5.0.0.232-3.0(9) 

5.0.0.235-3.0(10)
 

McAfee Virus Scan Enterprise  

8.0

  

8.0i 

8.5i

11

Norton Antivirus Enterprise 

9.0

 

Symantec Antivirus Corporate Edition
10.1 

10.2
Trend Micro OfficeScan Antivirus  

7.3

Sun JDK 

1.4.2_08

DC Version 2.5
Active Directory  

2000 

2003
Netscape (iPlanet) 4.6.2

MSDE 2000

MS SQL Server 

2000

Oracle 10g 

Sybase Adaptive 

Server 12 

IBM DB2 8.2 

MS SQL Server 

2000

Backup and  

Editor  

4.0.10 

4.0.11

4.0.12

4.0.13

4.0.14

Win 2000 Professional 

Win XP Professional

Win XP Professional SP2 

(Please check Tech Tips & Release Notes)

Win XP Professional SP3 (Please check Tech 

Tips & Release Notes)

Win 2000 Professional

  

Win XP Professional

Win XP Professional SP2

  

(Please check Tech Tips & Release Notes)

Win 2000 Professional 

Win XP Professional

Win XP Professional SP2 (Please check 

Tech Tips & Release Notes)

Win XP Professional SP3 (Please check 

Tech Tips & Release Notes)

6.1.3.3

Not applicable

4.6.02.0011

Version 2.7

IVR Prompts: 
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),  

German, Chinese (Mandarin), Japanese, Italian, Korean, Portugese 

(BR), Hebrew (IL), Thai, Malay, Danish
ASR: 

English (US, CA, GB),  Spanish(US, MX, CO, ES), French (CA, FR), 

German, Japanese, Italian
TTS:  

English (US, CA, GB),  Spanish(US, MX, CO, ES), French (CA, FR), 

German, Italian (dependent on what you install from MRCP 

vendors)
VXML Grammar:  

English (US, CA, GB),  Spanish(US, MX, CO, ES),French (CA, FR), 

German, Japanese, Italian (dependent on what you install from 

MRCP vendors)
CAD/CSD Supported Languages: 

English, French, German, Spanish, Italian, Japanese & Simplified 

Chinese 

Historical Reporting Client: 

English, French, German, Spanish, Italian, Japanese, & Simplified 

Chinese

Campus Manager 4.0 (EOS)
CiscoWorks Resource Manager Essentials 4.0
CiscoWorks IP Telephony Monitor 2.0

Spectrum UltraLink-

II
INOVA DirectControl

Developer 

Edition 8.5

 

Professional 

Edition 8.5
Developer 

Edition 10.0

Professional 

Edition 10.0

Internet Explorer  

5.x,  6.x, and 

7.x

16

ICM 7.0

ScanSoft:  

    SpeechWorks Media Server 3.1.2

    Open Speech Recognition Server 3.0.3

    RealSpeak 4.0.1

Nuance: 

    MRCP Server 1.0 SP 8

    Nuance Speech Recognition 8.5

    Nuance Vocalizer 4.0.2

1.0

2.0