Cisco Cisco Unified Contact Center Express 10.6(1) Information Guide
Cisco Systems, Inc.
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Security/AntiVirus
Software
CRS Java Compatibility for
Custom Classes/SDK
Directory
Historical/Config
Database
Enterprise
Database
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i
11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
Sun JDK 1.4.2_08
Sun JDK 1.4.2_12
DC Version 2.5
Active Directory
Active Directory
2000
2003
2008
Netscape (iPlanet) 4.6.2
MSDE 2000
MS SQL Server 2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
Backup and
Restore
12
Editor Client OS
CAD/CSD/CDA Client OS
13
HR Client
14
OS
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.4.5
Not applicable
4.6.02.0011
HR Client MDAC
Supported Languages
Cisco Works
Wallboard
Crystal
Reports
Version 2.7
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
ASR:
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
TTS:
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from
MRCP
vendors)
VXML Grammar:
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you install
from MRCP vendors)
CAD/CSD Supported Languages:
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese &
Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, &
Simplified Chinese
Campus Manager 4.0 (EOS)
CiscoWorks Resource Manager Essentials 4.0
CiscoWorks IP Telephony Monitor 2.0
CiscoWorks Resource Manager Essentials 4.0
CiscoWorks IP Telephony Monitor 2.0
Spectrum UltraLink-
II
INOVA DirectControl
INOVA DirectControl
Developer
Edition 8.5
Professional
Edition 8.5
Developer
Developer
Edition 10.0
Professional
Edition 10.0
Developer
Edition 11.0
Professional
Edition 11.0
AppAdmin Client
IP Queue
Manager
Speech Server
15
MRCP
VXML
Internet Explorer
5.x, 6.x, and 7.x
16
ICM 7.0
ICM 7.1(3)
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) Solution Set (Sheet 2 of 3)