Cisco Cisco Unified Contact Center Express 10.5(1) User Guide

Configuring the Cisco Unified Presence Cluster

June 18, 2014

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3. Click Verify to confirm that the information you entered is correct. Desktop 

Presence Administrator connects to the Unified Presence server using the 
hostname or IP address, login ID, and password you entered.

4. Click Save to save your changes.

If you make changes to Service Profile settings in Cisco Unified CM Administration or 
LDAP related settings in Cisco Unified CM IM and Presence Administration, then you 
must re-establish the connection between CAD and the CUP server in Desktop 
Administrator to refresh these settings.

1. Choose Cisco Unified Presence Settings > Cisco Unified Presence Cluster 

Settings. The Cisco Unified Presence Cluster Settings page appears 
(

).

2. Clear the Enable Cisco Unified Presence Integration check box and click Save. 

3. Re-select the Enable Cisco Unified Presence Integration check box and click 

Save again.

Version

Version of Cisco Unified Presence.

Publisher



Host/IP Address

Hostname or IP address of Unified Presence server 
(the publisher if you have a Unified Presence cluster).

Presence User 
Login ID

The Unified Communicator user ID of a user who can 
log in to Unified Communicator and who appears in the 
same LDAP or Active Directory as the contact center 
agents. This login ID should not be a Unified Presence 
administrator login ID.

Password

Password for the Presence User Login ID user.

Subscriber 
Host/IP 
Addresses

If you have a Unified Presence cluster, the hostname 
or IP address of the Unified Presence subscriber(s).

Field

Description