Cisco Cisco Unified Contact Center Express 10.6(1) Information Guide
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Enabling mobile workers
Taking advantage of Cisco Jabber
®
for Everyone, AGCO swiftly deployed
the Cisco Jabber solution across 17,000 users. It particularly improved
communications for its mobile and remote workforce, connecting 2000
Jabber iPad users. AGCO is currently expanding the rollout to an additional
2000 Android smartphone and tablet users in South America.
communications for its mobile and remote workforce, connecting 2000
Jabber iPad users. AGCO is currently expanding the rollout to an additional
2000 Android smartphone and tablet users in South America.
Enable meetings with remote attendees
Fueling product innovations by sharing ideas
across geographical regions and brands, Cisco
Collaboration Meeting Rooms (CMR) are the
standard used in hundreds of meetings daily.
Employees meet “face to face” without the burden
and lost productivity associated with travel.
across geographical regions and brands, Cisco
Collaboration Meeting Rooms (CMR) are the
standard used in hundreds of meetings daily.
Employees meet “face to face” without the burden
and lost productivity associated with travel.
Omnichannel customer service
Streamlining call flows with Cisco Unified Contact Center Express and
empowering support agents to manage multiple chat sessions simultaneously
with Cisco WebEx technology helps ensure a high level of service and
satisfaction, regardless of how dealers engage with AGCO.
empowering support agents to manage multiple chat sessions simultaneously
with Cisco WebEx technology helps ensure a high level of service and
satisfaction, regardless of how dealers engage with AGCO.
Savings through consolidated infrastructure
By consolidating data centers and standardizing on Cisco networking and
communications infrastructure, AGCO can cost-effectively streamline
management with Cisco AutoQoS managed policies and use internal
expertise for deployment. The consolidated approach is also benefitting
AGCO’s 10,000 Cisco IP Phone users; they are already racking up 500,000
minutes of phone calls monthly for a savings close to $45,000 a month.
communications infrastructure, AGCO can cost-effectively streamline
management with Cisco AutoQoS managed policies and use internal
expertise for deployment. The consolidated approach is also benefitting
AGCO’s 10,000 Cisco IP Phone users; they are already racking up 500,000
minutes of phone calls monthly for a savings close to $45,000 a month.
GREATER
COLLABORATION
$45K
MONTHLY
SAVINGS
• Enabled collaboration everywhere
• Better business responsiveness
• Simplified operations
• Better business responsiveness
• Simplified operations
Solutions