Cisco Cisco Unified Contact Center Express 10.0(1) User Guide
Cisco Agent Desktop User Guide
32
December 12, 2013
Setting the Accessibility Options
Scroll Team Messages.
If you use a screen reader with Agent Desktop, scrolling team
messages (the default mode) can be difficult to read. You can opt to turn off the
scrolling feature and have stationary team messages by clearing the Scroll Team
scrolling feature and have stationary team messages by clearing the Scroll Team
Always on top
The window remains open when idle and on top of all
other open applications.
other open applications.
NOTE: When you select the Always on
top window behavior, you cannot select
the Real time displays and dial pad
always on top options.
top window behavior, you cannot select
the Real time displays and dial pad
always on top options.
Stealth
The window appears as an icon in the system tray (lower
right-hand corner of your desktop, next to the system
clock) and doesn’t appear unless double-clicked or if you
receive a team message or an e-mail.
right-hand corner of your desktop, next to the system
clock) and doesn’t appear unless double-clicked or if you
receive a team message or an e-mail.
Real time displays
always on top
*
The Agent Real Time Displays window remains open
when idle and on top of all other open applications.
when idle and on top of all other open applications.
Dial pad always on top
*
The Dial Pad window remains open when idle and on top
of all other open applications.
of all other open applications.
* If both real time displays and dial pad options are selected to be always on top, the most recent of
the two windows you open will be on top.
Table 12.
Window behavior and window options modes — Continued
Mode
Description