Cisco Cisco Unified Contact Center Express 10.0(1) User Guide
Contents
Agent ACD State Log Display 74
Agent Call Log Display 75
Agent Statistics Display 76
Contact Service Queue Statistics Display 77
Agent E-Mail Log Display 78
Agent E-Mail Detail Display 79
Agent Call Log Display 75
Agent Statistics Display 76
Contact Service Queue Statistics Display 77
Agent E-Mail Log Display 78
Agent E-Mail Detail Display 79
Integrated Browser Notes 81
Browser Toolbar 81
Accessing Work Sites 82
Accessing Other Websites 83
Dialing Hyperlinked Phone Numbers 83
Browser Toolbar 81
Accessing Work Sites 82
Accessing Other Websites 83
Dialing Hyperlinked Phone Numbers 83
Index 87