Cisco Cisco Unified Contact Center Express 10.6(1) User Guide
January 6, 2015
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To configure outgoing calls:
■
Enter information and select or clear the appropriate check boxes on the
Outgoing Calls tab as desired, and then click Apply to save your changes.
Outgoing Calls tab as desired, and then click Apply to save your changes.
Table 3.
Outgoing Calls tab fields
Tab Section
Description
Local area code
Enter the local 3-digit area code.
Advanced Dialing…
Click to configure advanced internal and external dialing
(see
(see
).
Prefixes
• Local line access code. Enter the number required to
access an outside local line.
• Long distance line access code. The number
required to access an outside long distance line.
• Ensure a 1 on long distance calls. Select to
automatically add a 1 at the beginning of a long
distance phone number.
distance phone number.
• Use area code for toll calls within the area code.
Select to automatically add the local area code to
any calls dialed to numbers not included in the local
exchange list.
any calls dialed to numbers not included in the local
exchange list.
• Use area code for local calls. Select to automatically
add the local area code to any calls dialed to
numbers included in the local exchange list.
numbers included in the local exchange list.
Local exchanges
Select All exchanges are local or click Add to build a list
of exchanges for which it is NOT necessary to add a 1
before dialing
of exchanges for which it is NOT necessary to add a 1
before dialing