Cisco Cisco Unified Contact Center Express 10.6(1) User Guide

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10.5

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To start recording a call, press the Option soft key while on an active call. Select Start 
Recording from the Options menu. “Rec” now appears on the status line of your 
screen.

To stop recording a call, press the Option soft key, and then select Stop Recording 
from the Options menu.

An administrator can configure the system to notify you when your supervisor 
monitor or records your calls.

If notification is turned on and your supervisor monitors and/or records your call, 
you will see one of the following displayed on the status line: 

Rec (recording)

Mon (monitoring)

Rec/Mon (recording and monitoring)

You can log out from the Not Ready, Ready, Work, and Talking agent states.

Press the State soft key and select Logout from the menu.

If your system is configured to require reason codes, the reason code menu 
appears. Choose the appropriate reason code. IP Phone Agent returns to the 
Login screen, and you are logged out of the ACD.