Cisco Cisco Unified Contact Center Express 11.0(1) Release Notes
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Release Notes for Cisco Agent Desktop 6.0(2)
Service Release 5
Service Release 5
September 14, 2006
These release notes describe the issue corrected by Cisco Agent Desktop 6.0(2) Service Release 5.
Note
Service Release 5 is cumulative: it contains all fixes made in Service Releases 1 through 4.
Installation
Cisco Agent Desktop 6.0(2) Service Release 5 must be installed on all CAD 6.0(2) servers and clients.
It is recommended that you apply this service release during a maintenance window because the
procedure requires that the CAD services be restarted.
procedure requires that the CAD services be restarted.
Before you install this service release:
•
the base release of CAD 6.0(2) must be installed on server and client computers.
•
you must log into the CAD servers as an administrator.
Installing the SR on CAD Servers
Step 1
Download the CAD602_SR5.exe file to your CAD server(s). Make a note of the location where you
saved the downloaded file.
saved the downloaded file.
Step 2
Double-click the downloaded file to start the installation process.
The Service Release begins installing and replaces files and restarts services as needed. When the
process is finished, you are notified that the installation is complete.
process is finished, you are notified that the installation is complete.
Step 3
Depending upon your operating system, you might be asked to reboot. You MUST select Yes in order
for all of the components to be installed.
for all of the components to be installed.