Cisco Cisco Unified Contact Center Express 11.0(1) Documentation Roadmaps
Cisco Unified Contact Center Express
Documentation Guide, Release 11.0(1)
Documentation Guide, Release 11.0(1)
First Published: August 27, 2015
Documentation Guide
Documentation Overview for Unified CCX
This documentation guide provides details of all the documents that are released for Unified Contact Center
Express (Unified CCX), Release 11.0(1) and contains links to the documents.
Express (Unified CCX), Release 11.0(1) and contains links to the documents.
For the latest version of Unified CCX documents, see:
For more information on the latest Cisco documentation, see:
.
Documentation Changes
The following table lists the documents that are released for Release 11.0(1).
Change
Document
Lists all the documents that are released for Cisco Unified
Contact Center Express Release 11.0(1)
Contact Center Express Release 11.0(1)
Cisco Unified Contact Center Express
Documentation Guide
Documentation Guide
Removed the references of Cisco Agent Desktop
Cisco Unified Contact Center Express Historical
Reporting Guide
Reporting Guide
The following sections are added:
• Cisco Finesse IP Phone Agent
• Cisco Finesse Recording
• Standalone Cisco Unified Intelligence Center
• Remote Expert Mobile
• Reporting Scaling Considerations
• Post Call Treatment
• Purge Enhancement
Cisco Unified Contact Center Express Design
Guide
Guide
Cisco Unified Contact Center Express Documentation Guide, Release 11.0(1)
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