Cisco Cisco Unified Contact Center Express 10.5(1) Troubleshooting Guide

In the case of high availability, the Repository datastore component is activated, but the Publisher 
activation has not yet completed from the Datacontrol Center page of Cisco Unified CCX 
Administration.

To resolve the problem, do one of the following:

To activate the Repository datastore component, from Cisco Unified CCX Administration select 
Control Center > Component Activation page. Ensure that the nodes with Repository datastore 
components are up and running. If the nodes are up, check that all the SQL Services, including 
Microsoft SQL Server and Microsoft SQL Agent services are up and running.

In the case of high availability, from Cisco Unified CCX Administration, go to Datacontrol Center 
> Publisher Activation page to check that the Publisher is activated. If active, you see the 
Publication Snapshot Agent in STOPPED state and the Subscription Agent in RUNNING state.

On the Document Management page when a zip file is uploaded, it does not get unzipped 

automatically as a zip file does on the Prompt Management and Grammar Management pages.

None

.

While uploading a zip file in Document Management, the user has the option of storing 

it as a zip file without unzipping or unzipping the file before it gets stored.

Be sure the Unzip after uploading check box is selected if that is the intention.

Uploading a zip file of prompts (or grammars or documents) at the root level in Prompts 

Management (or Grammar Management or Document Management) shows an error message in the 
MADM log files.

This problem could occur for one of the following reasons:

At the root level only language folders can exist.

Prompt Management and Grammar Management pages except files of valid extension only.

To correct the problem, do the following:

Check that your zip file does not contain any files that do not belong to a folder while uploading at 
the root level.

Check that all the files have a valid extension.