Cisco Cisco Unified Contact Center Express 10.0(1) Release Notes

Unified CCX Release Notes 10.0(1)

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Introduction to Cisco Unified Contact Center Express, Release 10.0(1), page 1

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New and Updated Features for Unified CCX, page 1

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Limitations and Restrictions, page 8

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Caveats, page 11

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Documentation Feedback, page 13

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Documentation and Support, page 14

Introduction to Cisco Unified Contact Center Express, Release
10.0(1)

Cisco Unified Contact Center Express, Release 10.0(1) is a major release following Release 9.0.2SUx.

For information about upgrade paths and upgrade time, see the "Unified CCX Upgrade" section of the Cisco
Unified Contact Center Express Installation and Upgrade Guide, located at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html

New and Updated Features for Unified CCX

New Features

Cisco Finesse

Cisco Finesse is the next generation browser-based agent and supervisor desktop for Unified CCX. Finesse
is an alternative to Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Desktop Administrator. Finesse
is available with Enhanced and Premium license packages and provides typical inbound voice contact center
functionality. It supports Unified Communications Manager-based silent monitoring and workflow-based
recording with MediaSense and Work Force Optimization (WFO).

Cisco Unified Contact Center Express Release Notes 10.0(1)