Cisco Cisco Smart CallConnector Toolbar Data Sheet
Data Sheet
© 2011 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Cisco Smart CallConnector Toolbar
For small business employees to communicate effectively with suppliers and customers in today’s
competitive business environment, they need ready access to information, updated in real time. They also
need to stay connected – to one another and to the business applications they use to do their jobs. With
the right solution, your business can collaborate more effectively and problem-solve like never before.
Product Overview
Cisco
®
Smart CallConnector Toolbar is a free solution for the Cisco Smart Business Communications System
(SBCS) that integrates your phone functions directly into Microsoft Outlook and Internet Explorer. It provides toolbars
that allow a user to make and answer calls from within these applications, displaying incoming call information in a
popup window. Integration with Outlook allows you to click on a contact, whose work phone number is then
presented in the dialing field for editing to proper format. You can dial this number automatically by pressing the Dial
button in the toolbar. The toolbar is easy to install and use and provides immediate value by increasing your call-
handling productivity (Figures 1 and 2).
With Smart CallConnector Toolbar, you can:
●
Make a call from your PC by entering a number and clicking on the Dial button
●
View the caller name and number in a pop-up window
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Click on an Outlook contact, add dialing prefixes and then click on the Dial button in the toolbar to make a call
●
Place a call on hold, switch to another call, or drop the call, using the toolbar buttons
●
Bring up the QuickDial window by pressing the Pause-Break key and enter a number to dial
Figure 1. Cisco Smart CallConnector Toolbar in Microsoft Outlook.