Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

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White Paper

Collaboration: Improve End User Quality of
Experience with Simplified, Unified Collaboration
Management

What You Will Learn

In an increasingly fast-moving business environment, organizations face more pressure than ever to keep costs in

line, boost their agility, and enable employees to be more productive and efficient. This paper discusses how

companies can meet these goals, as they seek better ways to help employees work together more effectively, at

anytime, anywhere.

Extending real-time collaboration across an entire organization is challenging. Enterprises of all sizes are becoming

more dispersed, often with multiple offices in different cities, states, and countries. New technologies are producing

changes for employees as well, freeing staff from traditional offices to regularly work from home, on the road, and

at customer locations. Employees are working away from the office, using a variety of communication devices,

from desktop or laptop PCs to tablets and smartphones. In this mobile, changing environment, organizations are

turning to the network to keep a dynamic workforce connected to customers, partners, and one another.

Unleashing the Benefits of Collaboration

Network-based employee collaboration can transform business processes by enabling immediate, face-to-face

communication from anywhere. A robust collaboration environment can enable organizations of all sizes to

exchange information, speed decision-making, and enhance training. At the same time, it helps employees save

time, enabling them to increase their personal productivity.

A wide range of collaboration solutions are available, and enterprises are deploying them individually and in every

possible combination to power their most critical operations.

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Conferencing solutions, such as Cisco WebEx

meeting applications, let organizations take advantage of

voice, video, and web offerings, providing an experience that is compelling, productive, and cost-effective.

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Cisco TelePresence

for live, face-to-face experiences lets users collaborate in dedicated conference

rooms or using mobile or desktop video endpoints. Participants can meet, share content, create high-quality

video recordings and events, and deliver personalized services.

●

Unified communications and advanced media and collaborative meeting endpoints help extend IP

telephony, video, and other communications services to employees regardless of location.

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Messaging, including the Cisco Jabber

messaging integration platform, allows people communicate within

and between companies using enterprise instant messaging (IM) from the cloud or on-premises, robust

email, and unified messaging.

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Customer care including IP contact center solutions proactively connects customers with the information,

expertise, and support they need, at the times and places they need it.

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Enterprise collaboration such as the Cisco Quad

™

platform helps employees, customers, and partners

quickly find, access, and share relevant business information.