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Cisco Prime Collaboration Assurance 11.5
White Paper
Cisco Cisco Prime Collaboration Assurance 11.5 White Paper
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© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 2 of 64
Contents
Scope .................................................................................................................................................................. 4
Introduction ........................................................................................................................................................ 4
Small, Medium, Large, and Very Large Deployments ..................................................................................... 6
Voice and Video Infrastructure ........................................................................................................................ 7
Installation Requirements ................................................................................................................................. 9
Where to Go for Training ................................................................................................................................ 9
Hardware and Software Prerequisites .......................................................................................................... 11
Deployment Models ...................................................................................................................................... 12
Downloading the Software ............................................................................................................................ 15
Licensing the Product ................................................................................................................................... 17
Redundancy Options .................................................................................................................................... 17
Useful Documentation ................................................................................................................................... 18
Root Access .................................................................................................................................................. 19
Diagnostic Tools ........................................................................................................................................... 19
Preparing for Installation ............................................................................................................................... 19
Preparing the Network ..................................................................................................................................... 20
Checking Port Availability ............................................................................................................................. 20
Required Device Protocols ............................................................................................................................ 20
Access Credentials for the Devices That Need to Be Managed .................................................................... 25
Server Installation ............................................................................................................................................ 29
Initial Configuration ......................................................................................................................................... 30
Getting Familiar with the 11.0 Admin User Interface ..................................................................................... 30
Getting Started Steps .................................................................................................................................... 33
Entering and Verifying Access Credentials for the Devices That Need to Be Managed ............................... 34
Discovering the Network ................................................................................................................................. 35
Logical Discovery .......................................................................................................................................... 36
Discovery Using Cisco TelePresence Manager or Cisco TelePresence Management Suite ................... 36
Add Device .................................................................................................................................................... 42
Third-Party Device Support ........................................................................................................................... 43
Why a Third-Party Device Support Is Needed .......................................................................................... 43
Features Supported for Third-Party Devices ............................................................................................ 43
Features Supported for Linux and Windows Servers ............................................................................... 44
Features Supported for Third-Party Endpoints ......................................................................................... 45
Unified Contact Center Enterprise Management .......................................................................................... 45
Introduction to Unified CCE Management in Cisco Prime Collaboration Assurance ..................................... 45
Contact Center Topology ......................................................................................................................... 45
Performance Dashboards ........................................................................................................................ 46
Alarms for Unified CCE applications ........................................................................................................ 48
Event Correlation ...................................................................................................................................... 48
Call Log Collection and Analysis .............................................................................................................. 48
Discovering Unified CCE Devices ................................................................................................................. 49
Unified CCE Server .................................................................................................................................. 49
CVP Server .............................................................................................................................................. 49
Understanding Discovery and Inventory Collection Options ...................................................................... 49
Auto Discovery .............................................................................................................................................. 49
Update Inventory ........................................................................................................................................... 50
IP Phone Inventory Collection Settings ......................................................................................................... 50
Cluster Data Discovery Settings ................................................................................................................... 50
IP Phone XML Inventory Collection Settings ................................................................................................. 50
Complementary Configuration ....................................................................................................................... 50
SIPTrunk Monitoring ..................................................................................................................................... 50
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