Cisco Cisco Unified Contact Center Management Portal 11.0(1) Leaflet
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Cisco Unified Contact Center Enterprise 8.0 SRND
Chapter 10 Sizing Unified CCE Components and Servers
Summary
Proper sizing of Unified CCE components requires analysis beyond the number of agents and busy hour
call attempts. Configurations with multiple skill groups per agent, significant call queuing, and other
factors contribute to the total capacity of any individual component. Careful planning and discovery in
the pre-sales process uncovers critical sizing variables, apply these considerations to the final design and
hardware selection.
call attempts. Configurations with multiple skill groups per agent, significant call queuing, and other
factors contribute to the total capacity of any individual component. Careful planning and discovery in
the pre-sales process uncovers critical sizing variables, apply these considerations to the final design and
hardware selection.
Correct sizing and design can ensure stable deployments for large systems up to 8,000 agents and
216,000 BHCA. For smaller deployments, cost savings can be achieved with careful planning and
co-resident Unified CCE components (for example, Progger, Rogger, and Agent PG).
216,000 BHCA. For smaller deployments, cost savings can be achieved with careful planning and
co-resident Unified CCE components (for example, Progger, Rogger, and Agent PG).
Additionally, pay careful attention to the sizing variables that will impact sizing capacities such as skill
groups per agent. While it is often difficult to determine these variables in the pre-sales phase, it is
critical to consider them during the initial design, especially when deploying co-resident PGs and
Proggers. While new versions will scale far higher, the Cisco Agent Desktop Monitor Server is still
limited in the number of simultaneous sessions that can be monitored by a single server when monitoring
and recording are required.
groups per agent. While it is often difficult to determine these variables in the pre-sales phase, it is
critical to consider them during the initial design, especially when deploying co-resident PGs and
Proggers. While new versions will scale far higher, the Cisco Agent Desktop Monitor Server is still
limited in the number of simultaneous sessions that can be monitored by a single server when monitoring
and recording are required.