Cisco Cisco Unified Contact Center Management Portal 11.0(1) Leaflet
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Cisco Unified Contact Center Enterprise 8.0 SRND
Chapter 2 Deployment Models
Figure 2-22
Clustering Over the WAN
The following guidelines and considerations apply to deployments with clustering over the WAN:
•
The network deployment supports highly available, converged Visible and Private Networks. The
Unified ICM and Unified CCE Central Controller's Private traffic and Visible (Public) traffic are
isolated and converge on different edge devices.
Unified ICM and Unified CCE Central Controller's Private traffic and Visible (Public) traffic are
isolated and converge on different edge devices.
•
WAN considerations for communications between the two Data Centers may include a
Multiprotocol Label Switching (MPLS) backbone with VPN routing and forwarding table VRFs.
Multiprotocol Label Switching (MPLS) backbone with VPN routing and forwarding table VRFs.
•
Design the network to prevent any single points of failure. The visible network and private
network(s) need to converge on separate switches and routers before connecting to the WAN.
network(s) need to converge on separate switches and routers before connecting to the WAN.
•
Isolation of the private network is not required. Central Controllers and Unified CCE System PGs
can share a common private network path.
can share a common private network path.