Cisco Cisco Unified Contact Center Enterprise 8.0(1) Installation Guide

INFO | jvm 1 | 2007/11/06 10:33:31 | - CTIOS Failure: 
WARNING!!! Monitor Mode Connection Is Denied. Number of 
supported monitor mode connections [2] by one CTI OS Server 
pair has been reached.

Ensure that no other applications accessing the CTI OS 

server (e.g., 10.1.110.18 as per sample, above) have monitor mode 
connections to the CTI OS server.

Modify the MaxMonitorModeConnections registry 

key for the CTI OS server to allow for additional connections. Refer to the 
CTI OS System Manager's Guide document, located at 

A supervisor cannot log into RSM, with valid ID and PIN. 

The supervisor is logged into the CTI OS agent desktop 

using the same credentials. Check the VLEngine log file (located in the 
C:\CiscoRSM\vlengine\logs directory) for the following: 

17-08-07 17:50:18:715 EDT - {DEBUG} voicelink.vlengine Thread 
[http-8080-Processor22];  CTIOS-AM: Login: Instrument 
"42071". AgentID: 41001; PeripheralID: 5000

17-08-07 17:50:19:215 EDT - {WARN} voicelink.vlengine Thread 
[JCIL_Sess(5076865)_EvtThd(6385630)];  CTIOS Failure: IPCC 
Error [10102]The agent is already LOGGED ON

17-08-07 17:50:19:762 EDT - {DEBUG} voicelink.vlengine Thread 
[http-8080-Processor22];  CTIOS-LOGIN(41001): Logout 
unsuccessful: Logout() failure

17-08-07 17:50:19:762 EDT - {DEBUG} voicelink.vlengine Thread 
[http-8080-Processor22];  CheckUserCredentials: LOGIN ATTEMPT 
-- SupervisorID: 41001; Result: "INVALID_SUPERVISOR_ID"

Log the supervisor out of the desktop before logging 

into RSM. Ensure that you have created separate and exclusive supervisor 
accounts for RSM use, and are not being used for CTI OS agent desktop