Cisco Cisco Prime Collaboration Assurance 11.5 Data Sheet

 

 

© 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 

Page 3 of 10 

Cisco Prime Collaboration proactively notifies operators of issues and facilitates speedy resolution through 

proactive fault detection and rapid isolation using purpose-built diagnostic tools. The solution allows operators to 

view end-to-end session paths over Cisco and third-party devices, and on Cisco routers, memory and CPU 

statistics that could indicate problems affecting session quality (see Figure 3). As a result, Cisco Prime 

Collaboration expedites operator resolution of service quality issues before they affect end users - for a superior 

end-user collaborative experience. 

Figure 3.    Video End-to-End Session Path Troubleshooting View 

 

As an option to the Assurance module, Cisco Prime Collaboration Contact Center Assurance offers monitoring and 

diagnostics that help reduce costly Cisco Unified Contact Center Enterprise downtime and promotes agent 

productivity (see Figure 4). 

Figure 4.    Contact Center Assurance Topology View