Cisco Cisco Computer Telephony Integration Option 9.0 Installation Guide

Unified CCE 8.5(1) Overview

About Unified CCE 8.5(1)

Cisco Unified Contact Center Enterprise Edition release 8.5(1) (also known as Unified CCE
8.5(1)) is a minor release upgrade to Unified CCE 8.0(x). It introduces both new features and
bug fixes. A minor release is an incremental set of software fixes and a limited set of new
functionality delivered in an automated installer. A minor release includes all maintenance
releases available at the minor release's ship date. (The exception being where the minor release
development/testing schedule overlaps with that of a maintenance release.) Engineering specials
released prior to the minor release's code freeze date are also included.

Note: The 8.5(1) release includes no changes to Unified CCE database schema.

For more information on Cisco's software support methodology, see: 

 (http://www.cisco.com/

en/US/customer/products/sw/voicesw/tsd_products_support_category_home.html).

What is Covered in this Guide

This guide gives instructions on how to upgrade these Unified CCE components to version
8.5(1):

•

Unified ICMUnified ICM components consist of CallRouters, Loggers, Administration &
Data Servers, Administration Clients, Peripheral Gateways, Outbound Dialers, and the CTI
Server.

•

Unified CTI OS CTI OS consists of the CTI OS Server, CTI OS agent and supervisor
desktops, the CTI OS Data Store server, the Siebel Communications Server (where the CTI
OS driver is loaded), and CTI OS developer workstations.

Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)