Cisco Cisco Computer Telephony Integration Option 8.5 Installation Guide

How to run the 8.5(1) Installer on ICM Components

To upgrade your ICM system to 8.5(1), run the ICM 8.5(1) installer on each of your components
as follows:

Log onto the machine as a user with administrative privileges.

After downloading the installer or placing the Unified ICM 8.5(1) installation media in the
drive, launch the installer. As it starts up the installer determines:

•

If you (the logged on user) have local administrative rights.

•

If the correct ICM product/version is installed.

If either of these checks fails the install exits. Otherwise, the Welcome to the InstallShield
Wizard dialog box opens.

Follow the prompts to start the installation.

The installer stops whatever local services it needs to stop and then starts laying down files.
Shutting down services might take a while. This is normal behavior.

When the installation is complete select Yes, I want to restart my computer now (the default),
then click Finish.

After reboot, set any Unified CCE services whose startup type was changed during installation
from Automatic to Manual back to Automatic. If you are not sure which services were changed,
examine the setup logs located in C:\Temp\MinorRelease ICM8.5(1).

Installing the Language Pack

Installing the language pack is a separate process from installing the 8.5(1) release. Note that
you only need to install the language pack if you are changing your installation from one language
to another. If you are keeping the same language, the 8.5(1) installer will automatically update
your language-specific files.

The language pack for 8.5(1) supports these languages:

1. French

2. French Canadian

3. Japanese

4. Korean

Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)