Cisco Cisco Computer Telephony Integration Option 8.5 Installation Guide
–
Restart the CTI OS services on side A. Ensure the newly patched system is running with
no errors and comes back online.
no errors and comes back online.
–
Once you have confirmed that side A is working correctly, install the release on side B
following the steps described in How to Install CTI OS 8.5(1).
following the steps described in How to Install CTI OS 8.5(1).
–
Restart the CTI OS services on side B. Ensure the newly patched system is running with
no errors and comes back on-line.
no errors and comes back on-line.
How to Install CTI OS 8.5(1)
To upgrade to CTI OS 8.5(1), perform the following on each CTI OS host.
Step 1
Log into the host under an account that has administrator privileges for the machine.
Step 2
If you are upgrading a:
CTI OS Server or CTI OS Data Store host, use the Unified CCE Service Control utility to stop
all CTI OS services running on the node, and then close the Service Control utility.
all CTI OS services running on the node, and then close the Service Control utility.
•
CTI OS Desktop, logout the agent and close the client desktop.
•
CTI OS Driver for Siegel, stop all Siegel clients and close the browser or Siebel application
at each host desktop.
at each host desktop.
•
CTI OS SDK, stop all the programming environments and any client applications using any
of the components in the CTI OS SDK.
of the components in the CTI OS SDK.
Step 3
Start the CT IOS 8.5(1) installer and follow the prompts. If you are prompted to allow the
installer to replace files, select Yes.
installer to replace files, select Yes.
Note: As it is starting up, the CTI OS installer may disappear from the screen for approximately
one minute. When it returns there may be a grey screen displayed for approximately ninety
seconds. During these periods, the system displays no other visual indicators that the installer
is running. This is normal behavior and does not signify a “hung” installer. Allow at least three
minutes before suspecting a hung installer. If after this period you do suspect that the installation
has hung, use Windows Task Manager to check its status and, if necessary, end the process. Do
not launch a new instance of the installer before ending the previous one. Doing so could result
in a faulty installation. If you mistakenly launch multiple instances of the installer, close all
instances and then start the process again.
one minute. When it returns there may be a grey screen displayed for approximately ninety
seconds. During these periods, the system displays no other visual indicators that the installer
is running. This is normal behavior and does not signify a “hung” installer. Allow at least three
minutes before suspecting a hung installer. If after this period you do suspect that the installation
has hung, use Windows Task Manager to check its status and, if necessary, end the process. Do
not launch a new instance of the installer before ending the previous one. Doing so could result
in a faulty installation. If you mistakenly launch multiple instances of the installer, close all
instances and then start the process again.
Step 4
When prompted, click Finish to complete the installation and then reboot the machine.
Step 5
If you upgraded a:
•
CTI OS Server or CTI OS Data Store, use the CTI OS Service Control utility to restart all
CTI OS services.
CTI OS services.
Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)
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Chapter 4: Upgrading CTI OS to 8.5(1)
Deployment Order for Redundant Components