Cisco Cisco Computer Telephony Integration Option 8.5 Installation Guide
Preface
Purpose
This guide provides information necessary to upgrade ICM and CTI OS components of your
Cisco Unified Contact Center Enterprise installation to release 8.5(1). It is intended for system
administrators and engineers responsible for install and upgrade of Cisco Unified CCE.
Cisco Unified Contact Center Enterprise installation to release 8.5(1). It is intended for system
administrators and engineers responsible for install and upgrade of Cisco Unified CCE.
Audience
Organization
It contains these sections:
Description
Chapter
An overview of the Unified CCE 8.5(1) release and the
upgrade process.
upgrade process.
Unified CCE 8.5(1) Overview
Provides a roadmap for installing and uninstalling 8.5(1).
Deployment Sequence for Upgrading ICM and CTI OS
Components
Components
Information and the procedures for installing and
uninstalling ICM 8.5(1). Information on how to localize
ICM to a different language.
uninstalling ICM 8.5(1). Information on how to localize
ICM to a different language.
Upgrading ICM Components to 8.5(1)
Information and the procedures for installing and
uninstalling CTI OS 8.5(1).
uninstalling CTI OS 8.5(1).
Upgrading CTI OS to 8.5(1)
Information and procedures for installing ICM and CTI OS
silently. Information on how to recover from installer
failure.
silently. Information on how to recover from installer
failure.
Silent Installation and Recovery from Installer Failures
Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)
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