Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

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Contents

Scope ........................................................................................................................................................................ 4

Introduction .............................................................................................................................................................. 4

Provisioning Overview .......................................................................................................................................... 5

Installation ................................................................................................................................................................ 5

Prerequisites ......................................................................................................................................................... 5

Server Requirement ......................................................................................................................................... 6

Client Requirement ........................................................................................................................................... 6

Preparing for Installation ....................................................................................................................................... 6

Checking Port Availability ................................................................................................................................. 7

Licensing the Product ........................................................................................................................................... 7

Direct Versus Indirect Provisioning ....................................................................................................................... 7

Required Device Protocols and Software Versions ............................................................................................... 8

What Do Companies Use Cisco Prime Collaboration Provisioning for? ............................................................ 8

Usage by Problem to Be Solved ........................................................................................................................... 8

Is there a wizard I can use to deploy new Cisco Unified Communications applications in my network? .......... 8

I need to roll out one or more sites. .................................................................................................................. 8

Can I autoprovision users and their services? .................................................................................................. 9

I want onsite or regional administrators to handle MACs and password reset. ................................................ 9

I need to create uniform configurations across one or more clusters. .............................................................. 9

I need to be notified when an event occurs. ..................................................................................................... 9

I need to create distribution lists. Are there any limitations or recommendations? ......................................... 10

Analog Voice-Gateway and Phone Support ........................................................................................................ 11

Move Users and Services .............................................................................................................................. 12

Localization ............................................................................................................................................................ 13

LDAP Synchronization ........................................................................................................................................ 13

Cisco Prime Collaboration Provisioning Concepts ............................................................................................ 14

Best Practice 3: User Roles ................................................................................................................................ 16

Synchronization ..................................................................................................................................................... 20

How-to Examples ................................................................................................................................................... 20

Taking Over an Existing Cisco Unified Communications Network ...................................................................... 20

Network Description ....................................................................................................................................... 20

Information for Cisco Prime Collaboration Provisioning Design and Configuration ........................................ 20

Configuring Cisco Prime Collaboration Provisioning: Set Up Devices ............................................................ 21

Configuring Cisco Prime Collaboration Provisioning: Set Up Service Areas .................................................. 22

Configuring Cisco Prime Collaboration Provisioning: Set Up Administration .................................................. 23

User Services Provisioning: Order, Update, or Change User Services .......................................................... 23

Setting Up a New Cisco Unified Communications Network ................................................................................ 24

Typical Problems with Setup and Operation ....................................................................................................... 25

Dealing with LDAP-Integrated Cisco Unified Communications Manager ......................................................... 26

Behaviors for Adding or Deleting Users in Cisco Prime Collaboration Provisioning and Cisco Unified
Communications Manager (Non-LDAP-Integrated UCM) ................................................................................... 27

Cisco Prime Collaboration Provisioning Synchronization Tips ........................................................................ 27

Tips for Using Cisco Prime Collaboration Provisioning .................................................................................... 28

Why Doesn’t the Extension Mobility Service Show Up in the User Record? ....................................................... 28

Handling Common Directory-Number Mapping Across Multiple Service Areas .................................................. 28

Working with TAPS ............................................................................................................................................. 28

How to Manage Phones without Associated Users ............................................................................................. 29