Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

The All Events service is conceptually similar to the Client Events service, and uses many of the same 
messages. Unlike the Client Events service, however, the CTI client that has been granted All Events 
service is associated with a CTI Bridge application (see 

a  CTI Client receives messages for all call events, not just those associated with a specific teleset. Also, 

Direction

The direction of the event.

One of the following values:

     0: Input; 

     1: Output;     

     2: Bi-directional.

USHORT

2

ConnectionDevice IDType

Indicates the type of the connection identifier 
supplied in the ConnectionDeviceID floating 
field 

USHORT

2

ConnectionCallID

The Call ID value assigned to this call by the 
peripheral or Unified ICM.

UINT

4

ConnectionDevice ID 

The identifier of the connection between the call 
and the device.

STRING

64

ClientAddress 

The IP address of the CTI client.

STRING

16

AgentID (optional)

The agent’s ACD login ID.

STRING

12

AgentExtension (optional)

The agent’s ACD teleset extension

STRING

16

AgentInstrument (optional)

The agent’s ACD instrument number

STRING

64

SendingAddress

The IP Address that the client is sending the RTP 
stream to.

STRING

16

SendingPort

The UDP port number that the client is sending 
the RTP Stream to.

UINT

4

ClientAddressIPV6 (not 
supported by Unified ICM)

The IP Address of the CTI client. Where 
supported this may replace ClientAddress; one 
but not both must be present.

STRING

16

SendingAddressIPV6 (not 
supported by Unified ICM)

The IP Address to which the client is sending the 
RTP stream. Where supported this may replace 
SendingAddress; one but not both may be 
present.

STRING

16

Maximum message size (including header)

210