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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Miscellaneous Service
The CTI Server responds to the CTI Client with the USER_MESSAGE_CONF message:
AgentID
The agent’s ACD login ID. For clients 
with ALL EVENTS or PERIPHERAL 
MONITOR service, at least one of 
AgentExtension, AgentID, or 
AgentInstrument must be provided if 
the Distribution field specifies 
DISTRIBUTE_TO_ SUPERVISOR or 
DISTRIBUTE_ TO_TEAM.
STRING
12
AgentInstrument
The agent’s ACD instrument number. 
For clients with ALL EVENTS or 
PERIPHERAL MONITOR service, at 
least one of AgentExtension, AgentID, 
or AgentInstrument must be provided 
if the Distribution field specifies 
DISTRIBUTE_TO_ SUPERVISOR or 
DISTRIBUTE_ TO_TEAM.
STRING
64
Text 
The text of the message to be sent.
STRING
255
CTIOSCILClient 
ID
Unique ID for use by CTI OS to 
identify CIL Client
STRING
64
Maximum message size (including header):
439
Table 5-68
Message Distribution Values 
Distribution Code
Description
Value
DISTRIBUTE_TO_ 
CLIENT
The message is to be sent to the client 
indicated by the ClientID field.
0
DISTRIBUTE_TO_ 
SUPERVISOR 
The message is to be sent to the agent team 
supervisor.
1
DISTRIBUTE_TO_ 
TEAM
The message is to be sent to all clients in the 
same agent team.
2
DISTRIBUTE_TO_ 
ALL
The message is to be sent to all CTI Server 
clients.
3
Table 5-69
USER_MESSAGE_CONF Message Format 
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. Message 
Type = 108.
MHDR
8
InvokeID
Set to the value of the InvokeID from 
the corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-67
USER_MESSAGE_REQ Message Format (continued)