Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
The CTIServer forwards the STOP_RECORDING_REQ message to the server application with session
SessionID if non-zero, or if SessionID is zero to one or more server applications that have registered the
“Cisco:CallRecording” service. The recording server will return the STOP_RECORDING_CONF
message when call recording has been terminated. Upon receipt of the STOP_RECORDING_CONF, the
CTI Server forwards the response to the requesting CTI Client:
SessionID if non-zero, or if SessionID is zero to one or more server applications that have registered the
“Cisco:CallRecording” service. The recording server will return the STOP_RECORDING_CONF
message when call recording has been terminated. Upon receipt of the STOP_RECORDING_CONF, the
CTI Server forwards the response to the requesting CTI Client:
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The identifier of the connection between the call and the
device.
device.
STRING
64
ClientID (server
only)
only)
The ClientID of the CTI client making this request,
provided by CTIServer when this message is sent to a
server application.
provided by CTIServer when this message is sent to a
server application.
STRING
64
ClientAddress
(server only)
(server only)
The IP address of the CTI making this request, provided by
CTIServer when this message is sent to a server
application.
CTIServer when this message is sent to a server
application.
STRING
16
AgentExtension
The agent’s ACD teleset extension. For requesting clients
with ALL EVENTS or PERIPHERAL MONITOR service,
at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
with ALL EVENTS or PERIPHERAL MONITOR service,
at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
STRING
16
AgentID
The agent’s ACD login ID. For requesting clients with ALL
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument must
be provided.
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument must
be provided.
STRING
12
AgentInstrument
The agent’s ACD instrument number. For requesting
clients with ALL EVENTS or PERIPHERAL MONITOR
service, at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
clients with ALL EVENTS or PERIPHERAL MONITOR
service, at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
STRING
64
ClientAddressIPV6
(not supported by
Unified ICM)
(not supported by
Unified ICM)
The IP Address of the CTI client. Where supported this
may replace ClientAddress; one but not both must be
present.
may replace ClientAddress; one but not both must be
present.
STRING
16
Maximum message size (including header)
318
Table 5-82
STOP_RECORDING_REQ Message Format (continued)
Table 5-83
STOP_RECORDING_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType= 150.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size