Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
CallType
The general classification of the call type
(
(
USHORT
2
NumCTIClients
The current number of CTI clients associated
with this call. This value also indicates the
number of CTI client signatures and
timestamps in the floating part of the
message.
with this call. This value also indicates the
number of CTI client signatures and
timestamps in the floating part of the
message.
USHORT
2
NumCallDevices
The number of active devices associated with
this call, up to a maximum of 16 (
this call, up to a maximum of 16 (
This value also indicates the number of
CallConnectionCall ID,
CallConnectionDeviceID Type,
CallConnectionDevice ID, CallDeviceType,
Call DeviceID, and CallDevice
ConnectionState floating fields in the floating
part of the message.
CallConnectionCall ID,
CallConnectionDeviceID Type,
CallConnectionDevice ID, CallDeviceType,
Call DeviceID, and CallDevice
ConnectionState floating fields in the floating
part of the message.
USHORT
2
NumNamed Variables
The number of NamedVariable floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
CalledParty Disposition
Indicates the disposition of the called party.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ANI (optional)
The calling line ID of the caller.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information element.
UNSPEC
131
DNIS (optional)
The DNIS provided with the call.
STRING
32
DialedNumber (optional)
The number dialed.
STRING
40
CallerEnteredDigits
(optional)
(optional)
The digits entered by the caller in response to
VRU prompting.
VRU prompting.
STRING
40
RouterCallKeyDay
Together with the RouterCall KeyCallID field
forms the unique 64-bit key for locating this
call’s records in the Unified ICM. Only
provided for Post-routed and
Translation-routed calls.
forms the unique 64-bit key for locating this
call’s records in the Unified ICM. Only
provided for Post-routed and
Translation-routed calls.
UINT
4
RouterCallKey CallID
The call key created by Unified ICM. Unified
ICM resets this counter at midnight.
ICM resets this counter at midnight.
UINT
4
CallVariable1 (optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10 (optional)
Call-related variable data.
STRING
41
CallWrapupData (optional) Call-related wrapup data.
STRING
40
Table 5-125
SNAPSHOT_CALL_CONF Message Format (continued)